Refunds and Returns Policy
Effective Date: January 29, 2025
Last Updated: January 29, 2025
At Kharmaine Steven, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our Refunds and Returns Policy to understand your options and how to proceed with a return or refund request.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original packaging.
- All tags, labels, and original receipts must be included.
- The return request must be initiated within 14 days of receiving the product.
- Items purchased on final sale or clearance are not eligible for return.
- Personalized or custom-made items cannot be returned unless defective or damaged.
2. How to Initiate a Return
To start the return process, follow these steps:
- Contact Us: Email our customer support team at support@kharmainesteven.com with your order number, reason for return, and any relevant photos if applicable.
- Receive Approval: We will review your request and respond within 2-3 business days with further instructions.
- Ship the Item: Once approved, send the item back to our return address, which will be provided in the approval email. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Processing: After receiving the returned item, we will inspect it and notify you of the status of your refund or exchange.
3. Refunds
- Approved refunds will be processed within 5-7 business days after the returned item has been received and inspected.
- Refunds will be credited to the original payment method used for the purchase.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item sent).
4. Exchanges
- We offer exchanges for items of equal value if the requested replacement is in stock.
- If the exchange item is of higher value, you will be required to pay the price difference.
- If an exchange is not possible, a store credit or refund will be issued.
5. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including:
- Swimwear and intimate apparel
- Earrings and other jewelry
- Personalized and custom-made products
- Gift cards and promotional items
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@kharmainesteven.com with your order details and photos of the item. We will arrange for a replacement, refund, or store credit at no additional cost to you.
7. Return Shipping Costs
- Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure safe delivery.
- We are not responsible for lost or stolen return shipments.
8. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised effective date.
9. Contact Us
For any questions regarding our Refunds and Returns Policy, please contact us:
Kharmaine Steven
Marksman Apartment, Kingstown, Saint Vincent and the Grenadines
Email: support@kharmainesteven.com